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🛑 Please Read Carefully - Binding Agreement

BY CLICKING "I ACCEPT," SIGNING UP, OR USING GOSIMPLE.EMAIL, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS OF SERVICE.

⚖️ THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER (Section 16).

You agree to resolve disputes through individual arbitration instead of court trials or class actions.

If you do not agree to these Terms, do not use the Service.

Terms at a Glance

•The Service: AI-powered email categorization for Gmail. We read your emails to categorize them. No ads, no training on your data.
•Subscription: Monthly/annual fees, auto-renews unless you cancel 30 days before renewal. Non-refundable except as required by law.
•Your Responsibilities: Don't abuse the service. Obtain consent before recording (if applicable). Comply with laws.
•AI Disclaimer: AI can make mistakes. You must review AI output. We're not liable for decisions based on AI categorizations.
•Limitation of Liability: Our liability capped at fees paid in last 12 months or $10,000. No liability for indirect damages.
•Disputes: Binding individual arbitration (not class actions). Delaware law applies. 30-day opt-out period for new users.

1. Agreement and Acceptance

1.1 Formation of Agreement

This Agreement becomes effective when you: (a) click "I Accept" or similar button/checkbox, (b) sign up for the Service, or (c) access or use the Service. If you are entering into this Agreement on behalf of a company or legal entity, you represent that you have authority to bind such entity to these Terms.

1.2 Modifications

We may modify these Terms by providing you with at least 30 days' advance notice via email or through the Service. Your continued use after such notice constitutes acceptance. If you do not agree to modifications, you must discontinue use.

6. Payment Terms

6.1 Subscription Fees

You agree to pay all Subscription Fees as specified in your selected plan. All fees are in U.S. Dollars and are non-refundable except as expressly provided in this Agreement or required by law.

6.2 Automatic Renewal

⚠️ IMPORTANT - AUTOMATIC RENEWAL NOTICE

Unless you cancel before the end of your current subscription period, your subscription will automatically renew for successive periods equal to your initial term, and we will automatically charge your payment method on file.

Subscription fees may increase upon renewal as provided in Section 6.5.

To cancel and avoid charges: Cancel at least 30 days before your renewal date in Settings → Subscription.

6.3 Payment Method

You authorize us to charge your payment method (credit/debit card) for all fees. You must maintain valid, current payment information.

6.4 Free Trials

If you register for a free trial, the Service will be available free of charge until the trial ends. Unless you cancel before the trial ends, your subscription will automatically convert to a paid subscription and you will be charged.

You must cancel before the free trial ends to avoid charges.

6.5 Refund Policy

Subscription fees are non-refundable except: (a) as required by applicable law, (b) if we terminate this Agreement for cause, or (c) as expressly stated in your subscription plan.

No refunds or credits for partial periods, downgrade refunds, or unused months/years with an open account.

9. AI and Language Model Usage

🤖 AI Features Disclosure

GoSimple uses artificial intelligence (AI) to automatically categorize your emails. This feature uses AWS Bedrock with Anthropic's Claude AI model running in our AWS infrastructure.

By using the Service, you consent to AI processing of your email data as described below.

9.1 How AI Works

When you receive an email:

GoSimple reads the email (sender, subject, preview)
We process that data using AWS Bedrock (Claude AI model) within our AWS infrastructure
Claude AI suggests a category
We apply the category label to your Gmail

9.2 AI Data Processing Safeguards

✅ Your Data is Protected

✓ No Training: Your data is NOT used to train Claude AI or any other AI model (AWS Bedrock contractually prohibits training on customer data)
✓ Purpose Limitation: AI processes data solely to categorize that specific email
✓ Data Stays in Your Region: Processing occurs within our AWS infrastructure (us-east-1) - data does not leave our AWS environment
✓ Temporary Processing: AWS Bedrock processes data temporarily and does not store your email content
✓ Encryption: All data is encrypted in transit and at rest within AWS (TLS 1.3, AES-256)
✓ Minimal Data: We only send what's necessary (sender, subject, preview)

9.3 AI Limitations and Your Responsibilities

⚠️ CRITICAL - AI DISCLAIMER

AI-GENERATED CONTENT MAY BE INACCURATE, INCOMPLETE, OR INAPPROPRIATE.

You acknowledge and agree that:

• Due to the probabilistic nature of machine learning, AI may produce inaccurate output
• You must evaluate all AI categorizations for accuracy before relying on them
• You are solely responsible for reviewing AI output
• You are solely responsible for decisions made based on AI output
• We are NOT liable for damages arising from inaccurate AI categorizations
• AI may reflect biases present in training data

9.4 Opting Out of AI

You can disable AI categorization in Settings → Privacy → AI Processing. Disabling AI will:

Stop email data from being processed by AWS Bedrock AI
Require manual categorization
Not affect other Service features

9.5 AI Provider Changes

We may change AI providers with 30 days' notice. If you object to a new provider, you may disable AI features or terminate your account.

12. Warranties and Disclaimers

12.1 Limited Warranty

We warrant that the Service will perform materially in accordance with our documentation during your subscription term.

12.2 DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
• ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES
• ANY WARRANTY THAT RESULTS FROM THE SERVICE WILL BE ACCURATE OR RELIABLE
• ANY WARRANTY REGARDING AI-GENERATED CONTENT ACCURACY OR RELIABILITY
• ANY WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS

WE DO NOT WARRANT THAT YOUR DATA WILL BE SECURE OR FREE FROM LOSS. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING INDEPENDENT BACKUPS.

13. Limitation of Liability

⚠️ CRITICAL LEGAL NOTICE - PLEASE READ

13.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Loss of profits, revenue, business, or anticipated savings
• Loss of or corruption of data or information
• Loss of business opportunity or goodwill
• Cost of substitute services
• Damages from reliance on AI-generated content
• Damages from Service interruptions or errors

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Liability Cap

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF:

(a) $10,000, or
(b) Fees paid by you in the 12 months before the event giving rise to liability

13.3 Acknowledgment

You acknowledge that:

You are solely responsible for evaluating AI output accuracy
You are solely responsible for decisions based on the Service
We have no liability for damages from inaccurate AI output
You are responsible for maintaining independent backups
The Service is a tool that assists but does not replace your professional judgment

16. Dispute Resolution and Arbitration

⚖️ ARBITRATION AGREEMENT - AFFECTS YOUR LEGAL RIGHTS

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

By using GoSimple, you agree that disputes will be resolved through binding individual arbitration instead of court trials. You also waive your right to participate in class action lawsuits.

16.1 Informal Dispute Resolution

Before initiating arbitration, we agree to attempt to resolve disputes through good faith negotiations for 30 days.

16.2 Binding Arbitration

If negotiations fail, disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Arbitrator: One arbitrator appointed per AAA rules
Location: Remote via videoconference or mutually agreed location
Governing Law: Delaware law
Confidentiality: All proceedings confidential
Award: Final and binding with limited appeal rights

16.3 Class Action Waiver

THE PARTIES AGREE THAT ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY.

YOU WAIVE YOUR RIGHT TO:

• Participate in a class action lawsuit
• Participate in a class arbitration
• Participate in a representative action
• Participate in a consolidated action

16.4 Governing Law

This Agreement shall be governed by the laws of the State of Delaware and federal laws of the United States, without regard to conflict of law principles.

16.5 Opt-Out Right

✓ You Can Opt Out of Arbitration

IF YOU ARE A NEW CUSTOMER, you may opt out of this arbitration provision within 30 days of first accepting these Terms.

To opt out: Send written notice to legal@gosimple.email with:

Your name
Your email address
Clear statement: "I wish to opt out of the arbitration provision"

If you opt out, disputes will be resolved in Delaware courts instead of arbitration.

17. Contact Information

Questions About These Terms?

Acceptance

BY CLICKING "I ACCEPT," SIGNING UP, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT.

Effective Date: January 10, 2025
Last Updated: January 10, 2025

Terms of Service