Privacy Policy

Effective Date: January 10, 2025

Last Updated: January 10, 2025

Privacy at a Glance

  • ✓We read your emails to categorize them. That's our service. We use AI, but your data never trains AI models.
  • ✓We never sell your data. Ever. We're not an ad company.
  • ✓You control your data. Export it, delete it, or disconnect anytime.
  • ✓Bank-level security. AES-256 encryption, SOC 2 compliant infrastructure.

⚠️ Important Information

By using GoSimple.email, you agree to this Privacy Policy. This policy describes how Entvas Technology LLC ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you use our email management service.

This Privacy Policy should be read together with our Terms of Service. If you do not agree, please do not use the Service.

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.

1.1 Information You Provide to Us

Account Information:

  • Name, email address, phone number
  • Company name, job title, business address
  • Username and password
  • Payment information (processed by third-party payment processors)
  • Billing address and tax identification information

Profile Information:

  • Professional information you choose to add to your profile
  • Communication preferences
  • User settings and configurations

Email Data (With Your Permission):

  • Email metadata (sender, recipient, subject lines, dates, timestamps)
  • Email preview text (first 100-200 characters of email body)
  • Email labels, categories, and folder structure from your Gmail account
  • Category preferences and custom rules you create
  • We do NOT read or store full email bodies unless you explicitly enable this feature

Support and Communication Information:

  • Information you provide when contacting customer support
  • Survey responses and feedback
  • Information in emails, chats, or calls with us

1.2 Information We Collect Automatically

Usage Information:

  • Pages viewed, features used, and actions taken
  • Time, frequency, and duration of activities
  • Search queries and commands entered
  • Error logs and diagnostic data
  • Performance metrics and analytics

Device and Technical Information:

  • IP address and approximate geographic location
  • Device type, operating system, browser type
  • Device identifiers and mobile network information
  • Referring/exit pages and URLs
  • Screen resolution and system configuration

Cookies and Similar Technologies:

  • Session and persistent cookies
  • Local storage data
  • Web beacons and pixel tags
  • Analytics and performance cookies
  • See Section 5 for detailed information

1.3 Information From Third-Party Sources

Integration Data:

  • Information from third-party applications you connect to our Service
  • Data from business partners and service providers
  • Publicly available information
  • Information from identity verification services

AI Provider Data:

  • Processed data returned from AI/ML service providers
  • Enriched or analyzed versions of your data
  • See Section 4 for AI-specific information

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision and Performance

  • Provide and operate the Service: Create and manage your account, process transactions, deliver features
  • Personalize your experience: Customize content, features, and recommendations
  • Process transactions: Handle billing, invoicing, and payment processing
  • Provide customer support: Respond to inquiries, troubleshoot issues, provide assistance
  • Send service communications: Account notifications, security alerts, administrative messages

2.2 Service Improvement and Development

  • Improve the Service: Analyze usage patterns, identify bugs, optimize performance
  • Develop new features: Research and develop new products, services, and features
  • Train AI models: Use aggregated, anonymized data to improve AI algorithms (see Section 4)
  • Conduct analytics: Generate insights about Service usage and performance
  • Quality assurance: Monitor and improve Service quality and reliability

2.3 Security and Fraud Prevention

  • Protect security: Detect, prevent, and respond to security incidents
  • Prevent fraud: Identify and prevent fraudulent transactions and activities
  • Enforce policies: Monitor compliance with Terms of Service and other policies
  • Protect rights: Defend against legal claims and protect legal rights

2.4 Marketing and Communications (With Consent)

  • Send marketing communications: Product updates, newsletters, promotional offers (with opt-out)
  • Conduct surveys: Request feedback and conduct market research
  • Provide recommendations: Suggest features or services that may interest you
  • Event communications: Notify you about webinars, conferences, or events

2.5 Legal and Compliance Purposes

  • Comply with law: Fulfill legal obligations and respond to legal requests
  • Enforce agreements: Enforce Terms of Service and other agreements
  • Protect rights: Protect our rights, privacy, safety, or property
  • Resolve disputes: Address disputes and investigate complaints

2.6 Business Operations

  • Business analytics: Analyze business performance and operations
  • Financial reporting: Prepare financial statements and reports
  • Corporate transactions: Facilitate mergers, acquisitions, or asset sales
  • Internal administration: Manage business operations and record-keeping

14. Contact Us

Privacy Questions and Requests

General Support

support@gosimple.email

Response Times

  • • General inquiries: 10 business days
  • • Privacy rights requests: 30-45 days
  • • Security incidents: 72 hours

Effective Date: January 10, 2025
Last Updated: January 10, 2025

© 2025 Entvas Technology LLC. All rights reserved.

Full detailed privacy policy available upon request at privacy@gosimple.email